Privacy Policy
At Superior HVAC Service, we take the privacy of our customers, suppliers, contractors, employees, and website visitors seriously. Protecting personal information is fundamental to our business operations, and we are committed to safeguarding it according to our Privacy Policy.
Our Privacy Policy outlines the guiding principles for protecting Personal Information and the privacy practices of the Company. It also takes into account the various privacy laws across the country that help protect our customers’ personal data.
What is personal information?
Personal information is any information that can identify an individual, such as name, home address, date of birth, social security number, medical and financial information, etc. At Superior HVAC Service, we take the protection of your personal information seriously, whether it was collected from our customers, employees, or website visitors. We are committed to keeping your personal information secure and confidential, and we are committed to complying with all applicable privacy laws and regulations.
How and why we collect personal information
The personal information we collect and receive from our customers is mostly related to the products and services provided by Superior HVAC Service and the establishment of customer accounts. We use this information for a variety of purposes, such as managing business relationships, reviewing products and services, protecting against fraud, informing customers about our or third-party products and services, and for other reasonable purposes to which the customer consents.
In addition, we may collect personal information through our website by using cookies to help us collect data such as length of visit, recognising returning customers, geographic location, the website you came from, and the pages visited. This data is used to improve your browsing experience, and we may also receive browsing history from trusted third-party partners and vendors.
How we use and disclose your personal information
We value your privacy and will not share your Personal Information with third parties unless you give us permission to do so or unless required by law. We only share personal information with our suppliers who offer and provide services on our behalf and with whom we have signed contracts. Our suppliers are located in Canada. We may also share Personal Information with our dealers to address complaints or questions.
In addition, we may provide Personal Data to credit bureaus, financial institutions and reporting agencies to maintain a customer’s credit history. We may also disclose Personal Data in response to requests from government agencies, subject to compliance with national laws.
You have the right to refuse to provide Personal Data and can withdraw your consent at any time. However, the withdrawal of consent may affect our ability to provide certain services and products. To withdraw your consent, please contact our 24/7 Support Center. You may also opt out of receiving communications from us about products and services from third parties.
How we protect your personal information
We take the security of your personal data seriously. We have implemented a number of measures, such as
- education and training for our employees,
- administrative and technical controls to limit access
- technological security measures such as firewalls, multi-factor authentication and encryption
- anti-virus software
However, it is important to note that while we take these measures to protect your personal information, no security measure can guarantee absolute security.
How long your personal data are kept
Your personal information will be stored on our servers or the servers of our service providers and will only be accessible to authorised team members. Superior HVAC Service will retain your personal information for as long as necessary to provide you with products and services or as long as required by national law.
We may also retain your information for the period during which investigations may arise regarding our products or services. Upon expiration of the retention period, we will destroy all copies of your personal information stored in our electronic system.
Accuracy and access to your personal information
Superior HVAC Service uses reasonable efforts to ensure that all Personal Data is correct, accurate and up-to-date and uses all reasonable efforts to protect the integrity and accuracy of such data. If you make a written request, we will provide you with access to the personal information that we hold as described in the Privacy Policy, and we will determine how that information has been used and to whom it has been disclosed.
However, there are certain circumstances in which we may not be able to honour your request to provide you with access to your personal information. These circumstances include:
- If the information is subject to attorney-client privilege or was obtained in the context of a formal dispute resolution process;
- If the information relates to an actual or suspected breach of an agreement or applicable law;
- If it is authorised or required by applicable law.